Upcoming Episodes - Indiana Minzes
Here are two episodes of Indiana Minzes coming this week.
(Click picture to enlarge)Indiana Minzes and the Office of Wonder
In this episode I talk about my home office project and how I managed it. That's bound to get a few laughs.
(Click picture to enlarge)Indiana Minzes and the Shed of Lost Powertools
In this episode, I clean out the shed. What wonderful things will I find? Check back and see.
5 Commented:
Looking forward to it!
Bring it on!
I'm sure you'll have interesting finds. Looking forward to it.
Hums *IndianaITMikie* Theme Song
Did you find a monkey in your shed?
Just checking?
--snow
Oh... and my bad day...
Well, this client called in and I couldn't help him because we were trying to reload a workstation and kept getting these errors that I'd never heard of before, and I didn't know what to do. My resource tech was crazy busy and so another tech had to come and help me. The person who had previously talked to him told him that it takes about 30 minutes to reload a WS. (It doesn't. It takes at least an hour at the least--depending on how much software they have to reload!!)
So instantly, the guy gets pissed off because he has clients coming in and no computer.
We get past that and we are going to do the data recovery and the place that recovered his data put the data on a DVD.
The guy only has a CDRW.
So I call the data place and talk to them, and they put the guys database on a CD and the guy then has to leave the office to go and pick it up. He's not mad at me, but he's unhappy.
Then he gets back and I get a software tech to help him recover his data base (the SW techs have to do it just in case), but she can't find the data. She tells him it isn't there.
So the call gets passed back to me and of course by this time, he's madder than a hornet. I tell him we can try to use his last back up, but we will have to install the software. (Which is a software I've never used before because he has the oldest version of it, and this is the first time I've been exposed to it. And I can't SEE anything because he doesn't have internet, so I can't remote in)
So I try to have him read the screens to me to that I can try to walk him through what to choose and I don't recognize anything. I tell him I need to get someone more familiar with this program to help him and he gets mad again and has to go because he has a client and will call me back.
That's when I start crying because I feel so stupid and awful.
My coworkers immediately are all hugging me and telling me it's not my fault and I'm doing the best I can and not to worry about it. And I know I am, but for some reason I was just taking it way too personally.
My resource tech takes over the call, but I want to sit in with him so that I can hear what to do to help him so I know for next time. Turns out, the data WAS there and I have no idea why the SW tech couldn't find it. I could have freakin' found it had I known what to do!!
Anyway,so I'm listening to this and I'm on silently, so I get to hear an earful of how much I suck and how stupid I am and why did they hire me because I am obviously an idiot and why didn't they just get the call to him the first time?
Well, my resource tech of course just explains it just has to skill levels...and that he's going to get him set up, blah blah blah, and the guy finally shuts up. everything gets fixed, I learn a new trick, I'm still upset, but I know I'll get over it. Everyone at work was so sweet about it since I was pretty much in tears for the whole day and really pissed off about crying at work, cause it makes me look like a doofus and because I feel so stupid for not knowing and I HATE feeling stupid. I mean, I know I did everything I could possibly do for him and he got the help he needed, so he was happy at the end of the day it's all good now, but I still felt really awful for the poor guy having to deal with people who don't know what they are doing.
So there's my bad day. It's just the first and it won't be the last, you just gotta take 'em as they come every once in awhile. :P
--snow
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